Request for Proposal
Fully Managed IT Services
The Conway Township Board is accepting bids for Fully Managed IT Services. The scope of work is as follows:
- Remote Support Hours 7 a.m. to 6 p.m. Monday through Friday excluding holidays. Service Desk ticketing system for up-to-date communication on service issues.
- Network Monitoring 24/7/365.
- Onsite support dispatched, as necessary.
- After hours service will be between 6 p.m. and 11 p.m.
- After hours emergency services that impact operation provided via on call technician.
- Hardware and software licensing and support.
- New equipment configuration and deployment.
- Virus recovery for system.
- Monitoring and remediation of critical devices.
- On-Boarding of services.
- New account creation and password management.
- Software troubleshooting and installation.
- Computer performance troubleshooting and optimization.
- Vendor Management.
- Virus, malware, and spyware removal.
- Connectivity and printing investigation and remediation.
- Patch Management.
- Backup monitoring and failure remediation.
- Network performance and maintenance.
- vCIO Services.
- Project Management.
- Firewall management.
- Network security/firewall appliance – 5 port-10/100/1000Base-T Gigabit Ethernet-USB -5 x RJ-45-manageable-Desktop, Wall mountable
- Switch Management.
- Wireless IP Management.
- User support for twenty users.
- Endpoint protection for fourteen devices.
- Rental of 2 Meraki MR#^ 802.11 ax (WiFi 6) 1.70 Gbit/s Wireless Access Point-2.30 GHz, 5 Ghz-MIMO Technology-1 x Network (RJ-45) – Gigabit Ethernet.
- Rental Meraki MR Enterprise Cloud controller license.
- Agent based business continuity as a service monthly license. Local storage 2TB, 1 year contract -Agent level encryption.
- 7 NCE Microsoft business basic licenses.
- 15 NCE Microsoft 365 business standard licenses.
- Enhanced Security Bundle: Security Awareness Training and Dark Web monitoring.
- Security Awareness training, online training, and phishing tests.
- Dark web monitoring.
- Additional users count fees.
- Additional device count fees.
- Additional support labor fees.
- Emergency labor fees.
- Project labor rates.
- Project Device setup rates.
All bids must be submitted to the Conway Township Clerk by: June 12 at 5 p.m. Bids may be submitted electronically to clerk@conwaymi.gov, in person at the township hall during regular business hours or placed in the drop box anytime. A current Certificate of Insurance and a completed W9 must be included with all bids.
The township reserves the right to reject any and all bids that do not conform to the specifications.
Elizabeth Whitt
Conway Township Clerk
(May 30, 2023)